Returns / Exchanges
For your convenience, Sartoria Milano offers our customers the option to return certain products within 30 days of purchase. Certain products are non-returnable (including, but not limited to, “Final Sale” items, international orders. “Final Sale Items” include sale items. For all returns, send an email to, firstname.lastname@example.org and state all order information provided in emails and your full name, the email used for your order and and a photo of the receipt that you received in your package. The packaging must be intact and the product must be unused with all tags attached. Any footwear returned must be returned with the original box. PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. Sartoria Milano reserves the right to charge a restocking fee for returns in violation of these Terms and Conditions, including items returned damaged or missing packaging or documentation, or for items that we reasonably determine were ordered through use of a robot or other automatic device or software.
Any Sartoria Milano product that is delivered defective may be sent back to our store for a full refund or replacement if the product is available. Sartoria Milano does not accept any worn or damaged products as returns. For returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned. Original shipping cost will not be reimbursed. The online store credit is not transferable to our brick and mortar Sartoria Milano locations.